Support Email
For questions about your account, billing, event setup, or anything else — email us directly. We typically respond within 1–2 business days.
janmaciejewski470@gmail.comCommon Questions
How does PayEve's pricing work?
PayEve charges $1.00 + 6% per successful transaction. There are no monthly fees, no setup costs, and no contracts. You only pay when you get paid.
When do I receive my payouts?
Payments are processed by Stripe and typically deposited into your connected bank account within 2 business days of a successful transaction, subject to Stripe's payout schedule.
How do I connect Stripe to start accepting payments?
After creating your account, go to Dashboard → Settings and click "Connect Stripe." You'll be guided through Stripe's onboarding process. Once complete, your payment links will be live.
Can attendees pay a deposit instead of the full amount?
Yes. When creating an event, you can enable deposits and set a deposit amount. Attendees can then choose to pay the deposit now and the remaining balance later via a dedicated balance payment link.
How do I issue a refund?
Refunds are issued directly through your Stripe dashboard. PayEve's service fee ($1 + 6%) is non-refundable once a transaction has been processed.
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